Case Study #1
Case Study #1: Evaluating Training (Due: 01/30)
A medical hospital is training technicians and managers to operate a new and advanced piece of blood screening equipment that tests for a variety of potentially fatal diseases. The equipment manufacturer's research has shown that the technicians must follow five steps in a precise sequence in order to avoid equipment malfunction and possible injury or death to patients. The HRD efforts call for the technicians to be administered a simulation test that requires them to use the actual equipment and to apply the five steps with twenty different patient blood samples.
1. Would a paper and pencil test been a better measure and less costly process to evaluate those trained?
A paper and pencil test alone would not be a better method to measure the performance of technicians and managers to operate the new equipment. A paper and pencil test may be able to determine the technician or managers feelings or reaction about their training and perhaps measure their learning or acquired knowledge about the new equipment, i.e., what principles, facts, and techniques were understood and absorbed. However, a paper and pencil test would not be able to measure on-the-job use of the principles, facts, and techniques. Naturally, it seem less costly to administer a paper and pencil test but to avoid possible equipment malfunction and possible injury or death to patients the technicians and managers should be required to use the actual equipment and to apply the five steps with twenty different patient blood samples.